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HP Sprocket 200 Printers - Frequently Asked Questions (FAQs)
This document is for HP Sprocket 200 Printers, and the HP sprocket app for Android mobile and Apple iOS devices.
Read this document for answers to frequently asked questions (FAQs) about the printer and the HP sprocket app.
Why is my printout blank?
The HP Sprocket Photo Paper might be loaded incorrectly. The photo paper must be loaded into the input tray with the HP logos facing down.
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Turn off the printer.
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Remove the paper cover.
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Remove any loose photo paper from the input tray.
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Reload the HP Sprocket Photo Paper with the HP logos facing down.
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Replace the paper cover.
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Turn on the printer, and then resend the print job.
How do I reset my printer?
If the printer does not print when you send a print job or turn off when you press the Power button, reset the printer to clear any errors.
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Make sure the printer is on.
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Remove the paper cover.
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Locate the Reset button.
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With a paperclip or pin, press and hold the Reset button until the Charging Indicator light turns off.The printer resets and turns off.
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Replace the paper cover, and then turn on the printer.
Why do I need to load the colored card?
The colored Print Quality Card (formerly Smartsheet) calibrates the printer to provide the best print quality for printing with the specific pack of HP Sprocket Photo Paper. The colored card cleans the paper path rollers during calibration or when you need to improve print quality.
How do I improve print quality?
Improve your printouts by using genuine HP Sprocket Photo Paper, charging the battery, updating the Sprocket firmware, and cleaning the paper path rollers.
For more information, go to Improving Print Quality.
Why do I see a blinking red light?
The HP Sprocket 200 printer has two indicator lights. Determine which light is blinking.
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Status Indicator light
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Charging Indicator light
![Image: Sprocket 200 Status Indicator and Charging Indicator lights](http://sprocketprinter.com/cdn/shop/t/41/assets/6623.jpg?v=83702543753369958971700027764)
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If the Status Indicator light is blinking red, the printer is in an error state, and an error message displays on the HP sprocket app. For more information, go to Blinking Red Status Indicator Light.
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If the Charging Indicator light is blinking red, the battery has a very low charge, or is unable to charge. For more information, go to Blinking Red Charging Indicator Light.
How do I maximize the battery life of my printer?
There are several ways to help your battery last longer. Use these recommendations to maximize battery life.
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Change how long the printer remains on. By default, the printer is set to turn off after 60 minutes. To change when the printer automatically turns off, open the HP sprocket app on your mobile device, tap the Menu icon
, and then tap sprocket. Tap Manage Printers, make sure your printer is selected, and then tap Printer Settings. Tap Auto Off, and then select when you want the printer to turn off.
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Charge the printer with a USB power source of at least 2 AMPs. If you charge the printer using a computer USB port or Hub, the printer might not receive enough power to charge properly.
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Charge the printer when you are not using it. Leave the printer plugged into a power source whenever you are not using it.
note:
You can use the printer while it is charging. -
Charge the printer for more than 120 minutes. HP recommends you charge the printer up to 120 minutes or until the Charging Indicator light turns green. However, you can charge the printer for longer than 120 minutes, which might increase battery life.
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Use an external battery charger. Using an external battery charger allows you to charge the printer when the battery is low and you cannot access another power supply. To purchase an external battery charger, go to HP Home & Home Office. You can also purchase external battery chargers from other retailers.
Can I send multiple print jobs at the same time?
Yes. When you send a print job while the printer is processing another print job or is turned off, the print job is sent to the print queue.
Can I print from more than one device?
Yes. Up to 3 mobile devices can pair with the Sprocket 200.
What is the warranty of my printer?
The printer has a one-year limited hardware warranty from the date of purchase.
note:HP cannot provide warranty services for a printer that is damaged due to customer misuse, such as dropping the printer or water damage.
Why does my printer turn off unexpectedly?
By default, the printer is set to automatically turn off after 60 minutes. Use the HP sprocket app to change when the printer turns off.
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Turn on the printer.
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On your mobile device, open the HP sprocket app.
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Tap the Menu icon
, and then tap sprocket.
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Tap Manage Printers, make sure your printer is selected, and then tap Printer Settings.
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Tap Auto Off, and then select when you want the printer to automatically turn off.
What paper sizes are supported?
The HP Sprocket 200 Printer supports 5.0 x 7.6 cm (2 x 3 in) HP Sprocket Photo Paper.
![HP Sprocket Photo Paper](http://sprocketprinter.com/cdn/shop/t/41/assets/c05812617we.gif?v=126002625122752000901700027834)
Where do I find the serial number of my printer?
You can find the printer serial number on the Universal Product Code (UPC) sticker inside the input tray. The serial number is a ten-digit alpha-numeric number that is unique to each printer.
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Turn off the printer.
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Remove the paper cover.
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Remove any photo paper from the input tray.
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Locate the serial number on the UPC sticker inside the input tray.
Lütfen belgeyle ilgili deneyiminize ilişkin geri bildirimde bulunarak deneyimi iyileştirmemize yardımcı olun.
Örnekler : LaserJet Pro P1102 kağıt sıkışması”, “HP 250 G5 bluetooth
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